Europe Express is committed to safeguarding the privacy of individuals with respect to personal data. We ensure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong (the “Ordinance”).
At times, you may be required to give your personal data including, but not limited to, your name, gender, date of birth, nationality, telephone number, postal address , email address, credit card information, bank account number, educational level, occupation, household income , personal income, details of online transactions, marital status and interests (collectively “personal data”). The Personal Data are used for any application or request you are making, or achieving the objectives of your visit. If you are under the age of 18, consent from your parent or guardian is required before you give us the Personal Data.
Under the Ordinance, you have the right to:
l check whether we hold any of your personal data;
l access your personal data held by us;
l require us to correct any personal data which is inaccurate;
l ascertain our policies and practices established (from time to time) in relation to personal data and the types of personal data held by us.
If you want to access and/or correct the personal data that you have provided to us, or if you want to ascertain our policies and practices in relation to personal data and the kind of your personal data held by us, please contact us in writing either by post or email.
All personal data you provide to us is secured on our web site with restricted access by authorized personnel only. As a customer of Europe Express or as a visitor of our website, it may be necessary for you to provide us with your personal data when you apply to us and / or continue to subscribe with us for a service and / or product. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide services to you. We shall keep your personal data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data will be in accordance with the Ordinance and this Privacy Statement.
We may use and retain the personal data you provided to us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:
n processing your service application;
n providing you with the services;
n subject to your consent, we may use your personal data (including name, gender, date of birth, nationality, telephone number, address, email address, education level, occupation, marital status, interests, favourite activities and buying behaviour) for marketing, promotional and customer relationship management purposes certain nature of goods and/or services relating to us, via telephone calls, SMS messages, email, e-message, direct mailings and social media.
n the normal management, operation and maintenance of the service;
n designing new or improving existing services provided by us, our website, our affiliates or our partners to you;
n investigation of complaints, suspected suspicious transactions and research for service improvement;
n prevention or detection of crime;
n disclosure as required by law;
If you do not wish to receive direct marketing promotional information from us with respect to the products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the aforesaid direct marketing purposes , please write or email to us.
Please note that this Privacy Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Statement, the English version shall prevail.